How can we help?
Help Center
A premium support experience that answers routine questions quickly while keeping expert help easy to reach.
Quick help
Start here.
Track an order
Get real-time status, delivery details and shipment support.
Track order →Returns
Start a return, exchange a size or review eligibility.
Start a return →Product help
Get fit, compatibility and setup guidance from an expert.
Ask an expert →Account
Manage rewards, saved lists, addresses and preferences.
Open account →Frequently asked
Answers without the wait.
How long does shipping take?
Standard shipping is free on orders over $75 and arrives in 3–5 business days. Expedited (2 business days) is available at checkout. Orders placed before 2 PM ET ship the same day.
What is the return policy?
Easy 30-day returns on unused gear in original packaging. Start a return from your account or the Help Center and we email a prepaid label. Refunds post within 5 business days of receipt.
Can an expert help me choose gear?
Yes. Our Field Desk staff hunt and fish every week. Use live chat, request a call, or run the Pursuit Finder for a complete recommended kit based on your species, season and terrain.
How do rewards points work?
Field Club members earn 1 point per dollar. 500 points unlocks a $25 reward, and Silver and Gold tiers add early access to drops, free expedited shipping and a birthday bonus.
Do products include manufacturer warranties?
Every product ships with the full manufacturer warranty, and our Warranty Center handles the claim for you — no need to chase the brand.
How do I save a Pursuit Finder kit?
Finish the finder and tap Save This Kit. Kits are stored on your device instantly and sync to your account when you sign in, so you can share them or buy items over time.
No matching answers — send us a message below and a real person will reply.
Service area
Find a pickup point.
Charlotte, NC
Flagship pickup + returns • Mon–Sat 9–6Talk to a person
Expert help, without the runaround.
Use live chat for quick questions, request a call for product guidance or send a message for order support.
- Live chat: Available daily 8 AM – 8 PM ET
- Phone: (704) 709-5290
- Email: support@bucksnbasssupply.com
Field Desk is online now — typical reply under 10 minutes
